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Last updated: July 30, 2026
1. Introduction
AllCare.ai ("AllCare.ai," "we," "us," or "our") operates the website allcare.ai and provides a healthcare Software-as-a-Service platform (EHR/EMR) and related services (collectively, the "Services"). This Privacy Policy explains how we collect, use, share, and protect personal information about visitors to our website and individuals who interact with our Services outside of the role of a healthcare provider acting on behalf of a Covered Entity.
Information that we process as a HIPAA Business Associate on behalf of our customers (Covered Entities) is governed by our Business Associate Agreement and is not the subject of this Privacy Policy.
If you have questions about this policy, contact us at help@allcare.ai or 18650 MacArthur Blvd, Suite 450, Irvine, CA 92612.
2. Information We Collect
We collect the following categories of personal information:
Information you provide to us directly:
- Contact details: name, email address, phone number, mailing address, job title, employer.
- Account information: login credentials for customer administrators and providers.
- Communications: messages you send us through contact forms, email, phone, or SMS.
- SMS opt-in data: your mobile phone number and your consent to receive text messages, along with the date, time, and method of opt-in.
Information collected automatically:
- Usage data: pages visited, features used, referring URL, timestamps.
- Device and technical data: IP address, browser type, operating system, device identifiers.
- Cookies and similar technologies (see Section 8).
Route location (AllCare Provider app). When an approved user is assigned a same-day route that is published or in progress, the AllCare Provider app may collect precise or approximate device location, including while the app is running in the background during route tracking. Route-location data may include latitude, longitude, accuracy, and timestamps.
Information from third parties:
- Information from our customers (healthcare facilities) when they add you as an authorized user.
- Publicly available professional information (for example, from provider directories).
- Service providers who assist us with analytics, marketing, or fraud prevention.
3. How We Use Information
We use personal information to:
- Provide, operate, and maintain the Services.
- Authenticate users and secure accounts.
- Respond to inquiries and provide customer support.
- Send transactional messages related to your account or the Services.
- Send SMS messages you have opted in to receive (appointment reminders, care coordination notifications, service updates, support responses).
- Improve the Services and develop new features.
- Comply with legal obligations and enforce our agreements.
- Detect, prevent, and address fraud, security issues, and abuse.
Route coordination. We use route-location data to show an assigned device’s current position to authorized AllCare operations personnel; calculate and update arrival estimates for facilities on the route; determine and document route and visit arrival and departure times; and monitor route progress, safety, and service reliability.
4. Mobile Information and SMS Messaging
When you provide your mobile phone number and opt in to receive text messages from AllCare.ai, you consent to receive SMS messages from us at that number. Message types may include account notifications, appointment reminders, care coordination alerts, support replies, and service updates. Message frequency varies. Message and data rates may apply.
You can opt out at any time by replying STOP to any message. Reply HELP for assistance, or contact us at help@allcare.ai or (949) 570-7750. After you opt out, you will receive a confirmation message and no further SMS messages from that program.
Mobile Information Sharing Restrictions:
No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. All other categories of personal information exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.
We share your mobile phone number and SMS consent only with service providers that help us deliver the messages (for example, our telecommunications and SMS platform providers such as RingCentral), and only to the extent necessary to deliver the messages you have requested. These providers are contractually prohibited from using your mobile information for their own marketing or promotional purposes.
5. How We Share Information
We share personal information only as described below:
- Service providers: We share information with vendors that help us operate the Services (hosting, analytics, payment processing, SMS delivery, customer support tooling). These vendors are bound by confidentiality obligations and may only use the information to provide services to us.
- Customers (healthcare facilities): If you are an authorized user of a customer's AllCare.ai tenant, we share relevant information with that customer.
- Legal and safety: We may disclose information when required by law, subpoena, court order, or to protect the rights, property, or safety of AllCare.ai, our users, or others.
- Business transfers: In the event of a merger, acquisition, financing, or sale of assets, information may be transferred subject to standard confidentiality protections.
- With your consent: For any purpose disclosed at the time of collection with your consent.
We do not sell personal information. We do not share mobile opt-in data or SMS consent with any third party for marketing or promotional purposes under any circumstance.
Map and routing services. When calculating traffic-aware arrival estimates, our routing service sends Mapbox the current device coordinates and relevant destination coordinates needed to calculate travel time. We do not include the provider’s name or AllCare account identifier in these requests. Mapbox may receive ordinary technical request information, such as a server IP address, access token, request time, and user-agent information, as described in the Mapbox Privacy Policy.
We do not sell route-location data or share it for cross-context behavioral advertising.
6. Data Retention
We retain personal information only as long as necessary to fulfill the purposes described in this policy, comply with legal obligations, resolve disputes, and enforce our agreements. SMS opt-in records are retained for as long as you remain opted in, plus a reasonable period afterward to demonstrate compliance.
Route-location retention. Unsent route-location data stored by the app is retained only for a short retry period and is cleared when local account data is removed. Raw route-location data received by AllCare is retained only as reasonably necessary to coordinate routes, complete operational records, investigate service or security issues, and satisfy applicable legal or recordkeeping obligations, after which it is deleted through our scheduled deletion process.
Derived business records, including arrival and departure times, may be retained separately under applicable operational, billing, workforce, and legal retention schedules.
7. Security
We maintain administrative, physical, and technical safeguards designed to protect personal information, including encryption in transit and at rest, access controls, audit logging, and facility-scoped data isolation. No system is perfectly secure, and we cannot guarantee absolute security.
8. Cookies and Tracking
We use cookies and similar technologies to operate the website, remember preferences, analyze traffic, and measure the effectiveness of our communications. You can control cookies through your browser settings. Blocking some cookies may affect site functionality.
9. Your Rights and Choices
Depending on your location, you may have the right to:
- Access the personal information we hold about you.
- Correct inaccurate information.
- Request deletion of your information.
- Opt out of marketing communications.
- Opt out of SMS messages (reply STOP).
- Withdraw consent previously provided.
- Lodge a complaint with a supervisory authority.
To exercise any of these rights, contact us at help@allcare.ai. We will respond within the timeframes required by applicable law.
Location permissions and deletion. You can grant, deny, or revoke the app’s location permission at any time through your device settings. If location access is denied or revoked, background route tracking and route features that depend on location may not function.
Deleting your account clears route-location data stored locally by the app. You may also request deletion of location data held by AllCare. We will process verified deletion requests subject to applicable retention requirements and legal exceptions.
California residents: The California Consumer Privacy Act (CCPA) grants additional rights, including the right to know, delete, correct, and limit the use of sensitive personal information, and the right to opt out of the "sale" or "sharing" of personal information. We do not sell personal information. To exercise CCPA rights, contact help@allcare.ai.
10. Children's Privacy
The Services are not directed to children under 13, and we do not knowingly collect personal information directly from children under 13 through our website. Healthcare information about pediatric patients may be processed through our Services by authorized Covered Entities, under the terms of the applicable Business Associate Agreement.
11. International Users
AllCare.ai is based in the United States. If you access the Services from outside the U.S., you consent to the transfer and processing of your information in the United States.
12. Third-Party Links
Our website may link to third-party websites. We are not responsible for the privacy practices of those sites. Review their policies before providing any information.
13. Changes to This Policy
We may update this Privacy Policy periodically. Material changes will be posted here with an updated "Last updated" date. Continued use of the Services after a change constitutes acceptance of the revised policy.
14. Contact Us
AllCare.ai 18650 MacArthur Blvd, Suite 450 Irvine, CA 92612 Email: help@allcare.ai Phone: (949) 570-7750